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Return Policy

Very important reminder, please do read heading information, measurement guide and lining information very carefully.

RETURN
As All products are Final Sale Items, will not be able to accept returns unless the product(s) is defective.
Check the products as soon as possible after you receive them. If you think that any product that we supplied is defective then please contact us by email sale@3jiu.com and we will arrange for the product(s) to be collected from you. We shall inspect the products and if we agree with you that the product is defective then we will either (at our discretion) offer a full refund for the price of the product, or repair or replace the product (we will notify you by e-mail of the action we will take).
All returned items must be in brand-new condition, unused and with original tags and packaging.

Return Period

The Return Period is TEN DAYS,it means that you need return after getting defective goods in 10 days. we can't accept return if over return period

RETURN ADDRESS
FeiFeng Chen
Addr:Room 205,B1 Building,XiHu XinZuang,110 Hubin Road,Gulou District Fuzhou Fujian Province,China
Phone:0591-88136806

WRONG SIZE
Please ensure you use a metal tape measure to prevent errors in measuring. Non metal tape measures can stretch so they should not be used for measuring curtains.
In the extremely unlikely event that you received the curtains and they are the wrong size, we will arrange for the curtains to be remade or resized. Whether the curtains are remade or resized will be at Chadmade's discretion. ChadMade will cover the cost of freight receiving and sending the curtains to and from our factory.

DAMAGED IN TRANSIT
If you receive your item and it is damaged, please contact us within 3 days of receipt to organize a replacement.

COLOR Color may vary from the picture due to variations in your monitor, lighting and batch colors. Please keep this in mind when ordering as we do not accept returns for color variation.

RETURN SHIPPING POSTAGE

A. The following reasons do not qualify for free return shipping.
Misunderstood the image of the product.
Items do not fit properly but were made accurately.
Not the color you wanted.
Change of mind / No longer wants it.
Not the quality you wanted.
Ordered wrong item by mistake.
Tolerance size within +/- 1% is treated as industry acceptable.

B. We will be responsible for all return shipping fees. In this condition, we will refund full. Buyer is required to provide product picture to verify.
We sent the wrong items.
The items were damaged.
Not as described.